FAQ

Your Questions, Answered!

We're here to make your Aqua Purify experience as seamless as possible. Whether you have questions about installation, maintenance, or shipping, you'll find everything you need to know below. If you still need assistance, our friendly support team is always ready to help!

Product Information

What is the Tap Water Purifier, and how does it work?

The Tap Water Purifier is a compact device that attaches to your faucet to provide clean, safe, and refreshing water. It uses advanced multi-layer filtration technology, including activated carbon and ceramic filters, to remove impurities, odours, and harmful substances from tap water.

Is the Tap Water Purifier compatible with my faucet?

Yes, the Tap Water Purifier comes with 5 universal adapters, making it compatible with 99% of household faucets. For unusual faucet designs, contact us for assistance.

Installation and Maintenance

How do I install the Tap Water Purifier?

Installation is simple and tool-free. Just attach the appropriate adapter to your faucet, secure the purifier, and you’re ready to enjoy purified water. A step-by-step guide is included with the product.

How often do I need to replace the filter?

We recommend replacing the filter every 3-6 months, depending on water quality and usage. Replacement filters are available on our website.

How do I replace the filter?

Twist off the old filter, insert the new one, and twist it back into place. It only takes seconds, and no tools are required.

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Shipping and Returns

Where do you ship, and how long does it take?

We ship across Australia. Standard shipping takes 5-7 business days, while express shipping takes 2-3 business days.

What is your return policy?

We offer a 30-day return policy. If you’re not satisfied with your purchase, contact us to initiate a return. Items must be in their original condition and packaging.

Troubleshooting

What should I do if my purifier leaks?

Ensure the adapter is securely attached to the faucet and that the purifier is tightly fitted. If the issue persists, check for damaged seals or contact our support team.

Why is the water flow slower than usual?

A slower flow rate usually means the filter needs replacement. Replace the filter to restore optimal performance.